Where is check-in?
The front desk at Manteo is located at 3762 Lakeshore Rd, Kelowna BC and is open 24/7, 365 days a year.
The front desk at Hotel Eldorado (500 Cook Rd, Kelowna, BC) is available seasonally, usually from June through September.
Hotel Eldorado check-in is facilitated at Manteo (3762 Lakeshore Rd, Kelowna BC) outside of the summer season.
Please call our front desk at 250-763-7500 for more details.
Do you have on-site parking?
Yes, on-site is available for overnight guests and restaurant patrons. Boat trailer parking is not available.
What is the cost of parking?
Parking is $15 a night for overnight hotel guests and $50 per day for any non-hotel guests. Restaurant guests will receive 2 free hours of parking, with an option to extend to if staying longer. Registration required. Please see the Manteo front desk for more information.
Are you pet friendly?
Yes, we are dog friendly. Dog friendly rooms are available for $30/night per pet, maximum of 2 pets per room. View our pet policy and waiver here.
When is check-in/check-out time?
Check-in time is 4:00 PM. Check-out time is 11:00 AM.
Can I have an early check in or check out?
Early check-in or check-out requests are not guaranteed. If you expect to arrive to the resort early, we encourage you to inform the front desk of your arrival. If your room is not ready, we will ensure luggage storage until your room is ready.
Is there a resort fee?
Yes, a resort fee of $30.00 + GST per room, per night will be added to your room rate upon booking. This fee offers various resort inclusions including weekly yoga classes, live entertainment, non-motorized marina rentals, and much more. For more inclusions, visit our Resort Experience page.
How much tax will I be charged on my room?
Accommodation taxes amount to 16% (5% GST, 8% Hospitality Room Tax and 3% MRDT (municipal and regional district).
Are children allowed at the resort?
Yes, individuals under 18 are considered children and welcomed to the Resort.
Extra charge per guest?
$20 per extra adults greater than double occupancy.
Do you have ADA accessible rooms?
Yes, we offer wheelchair accessible rooms. Please inform the reservations team if you require one of these rooms when making your booking. The Eldorado Resort: Manteo has three ADA rooms with a roll in shower, lowered light switches, door handles, shelving, and hangers. Bed can be lowered on request. Eldorado Resort: Hotel Eldorado does not have accessible rooms.
Do you have a fitness center/ pools/sauna?
Eldorado Resort has 2 fitness centers, 2 indoor pools, 2 indoor hot tubs, 2 outdoor pools, and 3 outdoor hot tubs. Our indoor pool and hot tub at Manteo is open daily 6:00 AM – 10:00 PM. Our indoor pool and hot tub at Hotel Eldorado is open daily 6:00 AM – 10:00 PM. One of our outdoor pools is adults only 16+. Our outdoor pools are openly seasonally, in the summer.
Do you have breakfast?
Yes, in-room and at Hotel Eldorado's Lakeside Dining Room available from 7 am - 10:30 am at an additional cost, unless included in your package or convention.
Which popular attractions are close to you?
Beach, marina, wineries, golf courses. Please refer to our Activities Page and Attractions Page for more details.
Which room amenities are available?
All rooms at Hotel Eldorado have a Nespresso coffee bar, fridge, Telus Optik TV, Waterford crystal glassware, and luxurious bathrobes. Microwave available upon request. See individual room descriptions for additional amenities.
Do you offer non-smoking rooms?
All rooms are non-smoking. Including the balconies.
What is your smoking policy?
The Eldorado Resort buildings are smoke free. There is a penalty of $250 for in-room smoking. Designated smoking areas are available.
Does Eldorado Resort offer car charging stations?
There are two pay stations that can fit two cars each.
Do you have an ATM?
Yes, there is one located by the Host Stand at Hotel Eldorado.
What is your cancellation policy?
Guest Rooms & Suites cancellation policy: 48 hour notice required by 4pm Villa cancellation policy: 48 hour notice required by 4pm all year except if booked June 25 – September 5, 2021: 30 Day Cancellation. Full Payment forfeited if cancelled within deadline.
Is parking available if my guests are not staying at the hotel?
Parking for non-hotel guests is available at a rate of $50 per day. Alternatively, guests that are not staying with us are welcome to utilize the adjacent city paid parking lot, or on street parking.
What are your rules in regard to professional photography or filming at the resort?
No photography or filming is permitted in common spaces where it would be disruptive to other guest’s and their privacy within the Resort. Proper authorization must be approved and arranged with our Marketing Manager.
Does the Eldorado work in collaboration with influencers and content creators?
The Eldorado Resort does work in collaboration with content creators and influencers on a case-by-case basis. If you wish to be considered for influencer and content creation opportunities, please complete an inquiry form here.
