Terms & Policies

Please find the terms & policies for the Hotel Eldorado below. 

Check in time: 4pm 
Check out time: 11am 
Minimum age of check in: 18 years old, must have valid credit card 

Child Ages :
What age is a child considered for booking purposes? – 17 and under 
Children must always be accompanied by an adult in the pool and fitness areas. Children (19 and under) are not permitted to sit directly at the bar counter, but may dine in the lounge with an accompanying adult. 

Cancellation Policy:
Guest Rooms & Suites cancellation policy: 48 hour notice required by 4pm.
Villa cancellation policy: 48 hour notice required by 4pm all year except if booked June 25 – September 5, 2021: 30 Day Cancellation.
Full Payment forfeited if cancelled within deadline.

Over occupancy rules:
a room with 2 beds is acceptable for a family of 2 adults, 2 kids, and 1 infant 

Incidental fees: 
$250 is authorized in addition to room and tax at time of check in 

Forms of payment allowed upon check in:
Credit, Debit, Cash for payment of room only, credit card required for incidentals.

Forms of payment allowed upon check out:
Cash, Credit and Debit

Direct Bill Procedure:
There is no credit card required to secure direct billing. An auto transfer will be set for the room & tax to be rerouted.

Waitlisting:
We do accept waitlists. We'll need: Your name, dates of travel, total number traveling and contact number.

Price matching:
Yes, we price match. We require a screenshot from a third party site and the room type and dates of travel must match. 

Credit card authorization forms:
We require a minimum of 24 hours prior to arrival lead time for sending in credit card authorization forms.

Gift Certificates:
In order to use your gift certificate, we must verify the room number, 
How are they handled? Verify room type, number of nights and black out dates listed on the gift certificate. Note the certificate number in the notes and make guest aware to provide this to front desk on arrival. Room to be booked at comp. 

Extended Stay Policies: 
What is the maximum length of stay a guest can stay? – hotel’s discretion 
Outline any special policies for extended stays Extended stays are subject to availability and charged per night. Monthly rate inquires can be directed to the reservations manager. 

Pet Policy 

Dogs are allowed at the hotel. Please ensure guests disclose they will be bringing a pet as a limited number of pet friendly rooms are available. Pet fees will apply. See our pet policy and waiver form here.

Your pet is also welcome during your wedding ceremony, but may not enter the reception venue during food service, and must leave after the ceremony.

Taxes and Fees 
Resort fee - $15 per room, per day, plus GST Includes all amenities, bottled water in the room, coffee station in the lobby 
16% total 
Federal – 5% 
Provincial – 8% 
City – 3% 

Parking 
Parking on site
Self park year-round, Valet available from June-September 
Electric car charging stations onsite. 
In/Out Privileges included.
Limited to standard size passenger vehicles (cars/trucks). Vehicles with trailers may have to park in adjacent City Pay Parking lot. 
Limited RV/Semi Parking.
Motorcycle Parking available.