Terms & Policies
Please find the terms & policies for the Hotel Eldorado below.
Check in time: 4pm
Check out time: 11am
Minimum age of check in: 18 years old, must have valid credit card
Child Ages :
What age is a child considered for booking purposes? – 17 and under
Children must always be accompanied by an adult in the pool and fitness areas. Children (19 and under) are not permitted to sit directly at the bar counter, but may dine in the lounge with an accompanying adult.
Guest Rooms & Suites must be cancelled by 4pm PST 24 hours prior to arrival to avoid a charge of one room night plus tax. Villa cancellation policy: 24 hour notice required by 4pm PST all year except if booked July 1 – August 31: 14 Day Cancellation. Full Payment forfeited if cancelled within deadline.
Over occupancy rules:
a room with 2 beds is acceptable for a family of 2 adults, 2 kids, and 1 infant
$250 is authorized in addition to room and tax at time of check in
Forms of payment allowed upon check in:
Credit, Debit, Cash for payment of room only, credit card required for incidentals.
Forms of payment allowed upon check out:
Cash, Credit and Debit
Direct Bill Procedure:
There is no credit card required to secure direct billing. An auto transfer will be set for the room & tax to be rerouted.
We do accept waitlists. We'll need: Your name, dates of travel, total number traveling and contact number.
Yes, we price match. We require a screenshot from a third party site and the room type and dates of travel must match.
Credit card authorization forms:
We require a minimum of 24 hours prior to arrival lead time for sending in credit card authorization forms.
In order to use your gift certificate, we must verify the room number,
How are they handled? Verify room type, number of nights and black out dates listed on the gift certificate. Note the certificate number in the notes and make guest aware to provide this to front desk on arrival. Room to be booked at comp.
Extended Stay Policies:
What is the maximum length of stay a guest can stay? – hotel’s discretion
Outline any special policies for extended stays Extended stays are subject to availability and charged per night. Monthly rate inquires can be directed to the reservations manager.
Dogs are allowed at the hotel. Please ensure guests disclose they will be bringing a pet as a limited number of pet friendly rooms are available. Pet fees will apply. See our pet policy and waiver form here.
Your pet is also welcome during your wedding ceremony, but may not enter the reception venue during food service, and must leave after the ceremony.
Taxes and Fees
Resort fee - $15 per room, per day, plus GST Includes all amenities, bottled water in the room, coffee station in the lobby
Federal – 5%
Provincial – 8%
City – 3%
Parking on site
Self park year-round, Valet available from June-September
Electric car charging stations onsite.
In/Out Privileges included.
Limited to standard size passenger vehicles (cars/trucks). Vehicles with trailers may have to park in adjacent City Pay Parking lot.
Limited RV/Semi Parking.
Motorcycle Parking available.