FAQs

Where is check-in?
The front desk at Manteo is located at 3762 Lakeshore Rd, Kelowna BC and is open 24/7, 365 days a year.
The front desk at Hotel Eldorado (500 Cook Rd, Kelowna, BC) is available seasonally, usually from June through September.
Hotel Eldorado check-in is facilitated at Manteo (3762 Lakeshore Rd, Kelowna BC) outside of the summer season.
Please call our front desk at 250-763-7500 for more details.
 

Do you have on-site parking? 
Yes, on-site is available for overnight guests and restaurant patrons. Boat trailer parking is not available.

What is the cost of parking?
Parking is complimentary for hotel and restaurant guests. License plate registration is required from May - November.

Are you pet friendly?
Yes, we are dog friendly. Dog friendly rooms are available for $30/night per pet, maximum of 2 pets per room. View our pet policy and waiver here.

When is check-in/check-out time?
Check-in time is 4:00 PM. Check-out time is 11:00 AM.

Can I have an early check in or check out?
Early check-in or check-out requests are not guaranteed. If you expect to arrive to the resort early, we encourage you to inform the front desk of your arrival. If your room is not ready, we will ensure luggage storage until your room is ready.

Is there a resort fee?
Yes, a resort fee of $30.00 + GST per room, per night will be added to your room rate upon booking. This fee offers various resort inclusions including weekly yoga classes, live entertainment, non-motorized marina rentals, and much more. For more inclusions, visit our Resort Experience page.

How much tax will I be charged on my room?
Accommodation taxes amount to 16% (5% GST, 8% Hospitality Room Tax and 3% MRDT (municipal and regional district).

Are children allowed at the resort?
Yes, individuals under 18 are considered children and welcomed to the Resort.

Extra charge per guest?
$20 per extra adults greater than double occupancy.

Do you have ADA accessible rooms?
Yes, we offer wheelchair accessible rooms. Please inform the reservations team if you require one of these rooms when making your booking. The Eldorado Resort: Manteo has three ADA rooms with a roll in shower, lowered light switches, door handles, shelving, and hangers. Bed can be lowered on request. Eldorado Resort: Hotel Eldorado does not have accessible rooms. 

Do you have a fitness center/ pools/sauna?
Eldorado Resort has 2 fitness centers, 2 indoor pools, 2 indoor hot tubs, 2 outdoor pools, and 3 outdoor hot tubs. Our indoor pool and hot tub at Manteo is open daily 6:00 AM – 10:00 PM. Our indoor pool and hot tub at Hotel Eldorado is open daily 6:00 AM – 10:00 PM. One of our outdoor pools is adults only 16+. Our outdoor pools are openly seasonally, in the summer.

Do you have breakfast?
Yes, in-room and at Hotel Eldorado's Lakeside Dining Room available from 7 am - 10:30 am at an additional cost, unless included in your package or convention. 

Which popular attractions are close to you?
Beach, marina, wineries, golf courses. Please refer to our Activities Page and Attractions Page for more details.

Which room amenities are available?
All rooms at Hotel Eldorado have a Nespresso coffee bar, fridge, Telus Optik TV, Waterford crystal glassware, and luxurious bathrobes. Microwave available upon request. See individual room descriptions for additional amenities. 

Do you offer non-smoking rooms?
All rooms are non-smoking. Including the balconies.

What is your smoking policy?
The Eldorado Resort buildings are smoke free. There is a penalty of $250 for in-room smoking. Designated smoking areas are available. 

Does Eldorado Resort offer car charging stations?
There are two pay stations that can fit two cars each.

Do you have an ATM?
Yes, there is one located by the Host Stand at Hotel Eldorado.

What is your cancellation policy?
Guest Rooms & Suites cancellation policy: 48 hour notice required by 4pm Villa cancellation policy: 48 hour notice required by 4pm all year except if booked June 25 – September 5, 2021: 30 Day Cancellation. Full Payment forfeited if cancelled within deadline.

Is parking available if my guests are not staying at the hotel?
We do ask that guests that are not staying with us utilize the adjacent city parking lot, or on street parking

Where is check-in?
Please proceed to the Manteo (3762 Lakeshore Rd, Kelowna BC V1W 3L4) to check-in.

What are your rules in regard to professional photography or filming at the resort?
No photography or filming is permitted in common spaces where it would be disruptive to other guest’s and their privacy within the Resort. Proper authorization must be approved and arranged with our Director of Sales and Marketing.

Do I require a boater license to operate a water vehicle?
A temporarily license is provided when you rent with Eldorado Marina.

Will someone show us how to operate the watercraft?
Yes, we offer full orientation and demonstrations to ensure you are well equipped to operate the vessel

What time should we arrive for our rental?
It is recommended that parties arrive 30 minutes prior to the rental period. This allows time for check-in and orientation.

Is gas included in our rental
The rental starts with a full tank. There will be a charge for refilling the tank upon return. You will only be charged for what is used.

Am I covered by insurance for any damage I accidently cause?
No, when you rent a boat the renter is liable for any damages that occur. During orientation all previous damages are recorded and noted.

Can we drink or consume cannabis while on a boat?
It is illegal under the Criminal code of Canada to operate a boat if your impaired by drugs or alcohol. 

How long can we rent a boat for?
Most renters average between 4-8 hours on the water. There is no time limit. Daily, weekly and monthly rentals are available. 

What should we bring while out boating?
We recommend towels, water, sunscreen etc. We supply boating supplies at both retail outlets as well as snacks.  

Can I rent a boat with no experience?
Yes, we are committed making sure everyone feels confident by giving a full orientation to ensure you feel safe before leaving the dock.

Do accessories come with rentals?
You receive one free accessory with any rental over 4 hours plus an additional fee over any additional accessories

Where should we go?
•    Downtown
•    Rattlesnake Island
•    Peachland
•    Paul’s Tomb

Where do we check in for rental or overnight moorage?
When you arrive on property make your way to the ‘El Boathouse” for further assistance.

Can I book my ceremony at one hotel and my reception at the other?
You may book your ceremony on the Hotel Eldorado Roof Top between 9 am - 11 am and have your reception in the Manteo Waterfront Ballroom, or book a Friday or Sunday.

Do you have a backup ceremony location in the event of bad weather?
In the event of inclement weather, your reception venue may be used, or the ceremony time may be pushed. Ceremony relocations are done as a courtesy and no reimbursement will apply. Tent rentals are recommended. Please note that tents are not allowed on the rooftop, however, umbrellas are available.

Can I get married at another venue, and have my reception at Eldorado Resort?
Yes, you’re welcome to choose an alternative ceremony location.

Could we arrive by boat?
Yes! Moorage is available for rent overnight for Eldorado and Manteo guests. Please contact the Marina directly for price and information at 250-763-3625 or email marina@eldoradoresort.ca.

Are there any noise restrictions?
Out of respect for our other hotel guests, we do ask that decibels must remain under 90. Please note that all music at outdoor receptions must end at 10 pm due to municipal noise bylaws. All reception doors and windows must be closed during this time.

When is last call?
Last call is at 11:30pm, music to conclude and bar closes at 11:45pm, guests must depart by 12:00 midnight. Clean up to conclude by 1am.

Are pets allowed?
Your pet is welcome during your ceremony but may not enter the reception venue and must leave after the ceremony. We also have pet friendly guestrooms available.

Is parking available for guests not staying at the hotel?
Onsite parking is limited, we do ask that guests who are not staying with us utilize the adjacent city parking lot, or on street parking. Please advise your guests to arrive approximately 30 minutes in advance to ensure they have time to park prior to the ceremony.

How much deposit do I need to provide?
An initial deposit of $5000 is taken at time of booking. A further 50% deposit is taken in January of the year of your wedding event date. The remaining balance is taken 30 days prior to the event date.

What forms of payment do you accept?
Booking deposits can be paid by credit card through our secure online portal or by cash or cheque in person. Please note that an 18% service charge and applicable taxes are in addition to prices noted and that pricing may be subject to change. Any outstanding balance for consumption-based items, overages, or additional items or services is due at the conclusion of the event and charged to the credit card on file. Event cancellation fees apply and are detailed in the booking agreement.

Is there a fee for playing music?
We are required to charge a SOCAN fee for all events with an entertainment component. SOCAN (Society of Composers, Authors and Music Publishers of Canada) collects this as a copyright licensing fee on behalf of the original artists worldwide. The fee is designated per event and based on venue capacity. This fee is not revenue for the resort, and applies even if a live music act is not present.

What is your cancellation policy?
90 days or more prior to wedding: Advance deposit is held
Within 90 days: 100% venue rental fee plus estimated cost of food and beverage.

What are your Wedding Coordinator/Planner requirements?
All weddings held at Eldorado Resort must include a Day-of Coordinator. Weddings of 100 guests or more must include a Wedding Planner. You may choose whoever you wish to hire, recommendations are available on our Preferred Vendors List